PRIVACY POLICY
This Privacy Policy outlines Big George's Pool Care ("we", "our" or "the Company") practices with respect to information collected from users who access our website at www.biggeorgespoolcare.com ("Site"), or otherwise share personal information with us (collectively: “Users”).
Grounds for Data Collection
Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you, providing you with our services, protecting our legitimate interests, and complying with legal and financial regulatory obligations.
When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What Information We Collect
We collect two types of information from Users:
1. Non-personal Information:
Un-identified and non-identifiable information pertaining to a User(s), gathered via the use of the Site. Non-personal Information includes aggregated usage information and technical data transmitted by your device (e.g., browser type, operating system, language preferences, access time) and activity on the Site (e.g., page views, clicks).
2. Personal Information:
Individually identifiable information that identifies an individual or can reasonably identify an individual. This includes:
Device Information: IP address, geolocation data, unique identifiers (MAC address, UUID), and other activity-related data.
How We Receive Information About You
We receive your Personal Information from various sources:
When you voluntarily provide personal details to register on our Site.
When you use or access our Site in connection with your use of our services.
From third-party providers, services, and public registers (e.g., analytics vendors).
How We Use Information
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information to:
Communicate with you, including sending notices about our services and responding to inquiries.
Keep you informed of updates and services.
Serve you advertisements (see "Advertisements" section).
Market our websites and services (see "Marketing" section).
Conduct analytics to improve the Site.
We may also transfer or disclose Personal Information to our subsidiaries, affiliates, and subcontractors for purposes such as:
Hosting and operating our Site.
Providing services and personalized experiences.
Performing research, technical diagnostics, or analytics.
Serving advertisements and retargeting.
We may disclose information if necessary to comply with laws, enforce policies, prevent fraud, or protect our rights and the safety of Users or others.
User Rights
You may request to:
Confirm if your Personal Information is being processed.
Receive a copy of Personal Information you provided to us.
Request rectification, deletion, or restriction of your Personal Information.
Object to the processing of your Personal Information.
Lodge a complaint with a supervisory authority.
Please note these rights may be subject to our legitimate interests and legal requirements.
For requests, please contact us using the details provided on our Site.
Retention
We retain your Personal Information for as long as necessary to provide services, comply with obligations, resolve disputes, and enforce policies. Retention periods are determined based on the type of information collected and legal requirements.
We may rectify, replenish, or remove incomplete or inaccurate information at our discretion.
Cookies
We and trusted partners use cookies and other technologies when you visit the Site or access services.
Cookies serve purposes like:
Efficient navigation.
Remembering preferences.
Enhancing interaction with the Site.
Targeting advertisements relevant to your interests.
Types of cookies used:
Session cookies: Temporary storage for normal use.
Persistent cookies: Saved for repeat visits.
Third-party cookies: Set by content providers like analytics companies.
We use Google Analytics to understand Site usage. Google Analytics collects usage data without identifying users personally.
You can manage or delete cookies via your device settings, though some features may be limited.
Third-Party Collection
Our Privacy Policy does not apply to third-party practices. We encourage reviewing the terms and privacy policies of third parties you interact with.
How We Safeguard Your Information
We use industry-standard procedures and policies to protect the information we collect. However, no system is completely secure. We cannot guarantee against unauthorized access.
Transfer of Data Outside the EEA
Where applicable, we transfer data only to countries approved by the European Commission or use agreements ensuring an adequate level of data protection.
Advertisements
We may use third-party advertising technologies to serve ads based on your use of our Services.
You can opt-out of many third-party ad networks by visiting:
Network Advertising Initiative
Digital Advertising Alliance
Marketing and SMS Communications
We may use your Personal Information (such as name, email address, and telephone number) ourselves or through third-party subcontractors for promotional purposes concerning our services.
SMS Communications:
We may send SMS communications through GHL (Go High Level). These messages may include appointment reminders, order confirmations, account notifications, and other relevant information. Message frequency may vary. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time.
Out of respect for your privacy, we provide an option to decline receiving further marketing materials. If you unsubscribe, we will remove your contact details from our marketing distribution lists.
Please note: even if you unsubscribe from marketing communications, we may still send you service-related communications (e.g., customer service or important administrative notices).
Corporate Transaction
In the event of a corporate transaction (sale, merger, consolidation, asset sale), your Personal Information may be shared. The acquiring company will assume the rights and obligations under this Privacy Policy.
Minors
We do not knowingly collect Personal Information from minors. The Site is not directed at children. If you believe your child has provided us Personal Information without consent, please contact us.
Updates or Amendments to This Privacy Policy
We reserve the right to amend or revise this Privacy Policy at any time. Material changes will be effective immediately upon display. Your continued use of the Site after changes signifies your acceptance.
Last Modified: December 2024
How to Contact Us
For any questions regarding the Site or the information we collect, please contact us using the contact information available on our Site.
